Shopping Terms and Conditions

Return Policy:

If you are not satisfied with your order for any reason, you may return it for a refund within 60 days of receipt.

Before returning, you must first obtain a return authorization within 60 days of delivery.

Please call 301-791-9670 to obtain a return authorization number.

We will provide a return label for you to download and print. Return shipping is free, there is no restocking fee, and we also accept exchanges.

Shipping, Handling, and Warehouse Rush costs are non-refundable. If you received Free Shipping, the amount of the actual shipping cost the carrier charged us will be deducted from your return.

  • We will include a return label with the correct item if we ship the wrong item.
  • We will include a return label with the replacement item if you receive a damaged or defective item.

In many cases, the amount we charge you for shipping is less than the actual cost we pay to the carrier. With returns, we will deduct the actual cost of the original shipping before issuing a refund.

Items must be returned in the condition in which they arrived and in their original packaging.

We process refunds within 5 business days after we receive your return.

Shipping and handling charges apply to all orders unless otherwise specified.

  • Free Shipping - Minimum $100 Eligible
  • Standard (5-10 Days)
  • Express (3-5 Days)
  • Second Day Air (2-3 Days)
  • Next Day Air (1-2 Days)

All delivery dates are estimates and not guaranteed. If you have a firm deadline, please call us at 301-791-9669 before ordering and we will help you choose a service.

International Orders:

All prices are listed in US Dollars unless otherwise indicated.

Orders over $500 USD must be paid by bank transfer. When checking out, please select "Bank Transfer" as your payment method. We will contact you within 1-2 days with details.

Without limiting the foregoing, RainVac makes no warranty that customs or duty fees will not be collected by your country.

All electric parts and motors are rated at 110 volts unless otherwise stated. Be sure to understand your country's voltage before you purchase.

Payment Methods:

We accept the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (As of December 1st, 2019 PayPal payments now have a 3% +/- fee charged on all refunds.)
  • Affirm (Financing)
  • Personal Check / Money Order
  • Bank Transfer
  • Bank Account / eCheck (wholesale accounts)

Bank Account (eCheck) Payments:

Wholesale accounts may pay by bank account (eCheck). Our wholesale pricing reflects the lower cost to us of accepting payment this way.

If your bank returns an eCheck unpaid, a returned-payment charge is added to that order. On an order at regular (non-wholesale) pricing, this is a flat Processing Fee of $10.00. On a wholesale account's order, the wholesale pricing on that order no longer applies and a Discount Adjustment of 6% of the returned amount, with a minimum of $10.00, is added. Either way, the outstanding balance becomes payable by credit card. We will contact you with a secure payment link.

Payment by bank account (eCheck) is unavailable on new orders while a returned payment is outstanding. As soon as that balance is settled, bank account payment becomes available again automatically.

Payment Disputes and Chargebacks:

By completing checkout, you confirm the order and shipping details and agree to these Terms and Conditions. If a payment dispute (chargeback) is filed with your card issuer, RainVac will respond using the order, shipping, and delivery records on file, including the shipping carrier's tracking and delivery confirmation.

By placing an order, you agree that if the shipping carrier's tracking shows the order delivered to the address provided at checkout, the order is deemed delivered and fulfilled, and any claim that the package was not received must be filed directly with the carrier (USPS, UPS, FedEx, or the carrier used) rather than as a payment dispute with us. You agree that a payment dispute filed for an order the carrier has confirmed delivered, without first pursuing a claim with the carrier, will be contested using that carrier's delivery confirmation as evidence.

These terms exist to stop a small number of dishonest buyers from using a payment dispute to get a product for free after the carrier's own tracking shows it was delivered — they are not aimed at our real customers. If something genuinely goes wrong with your order, contact us first and let us help. Our reviews say it best: RainVac goes above and beyond to take care of the customers who reach out to us, and a real problem is always solved faster with a call or an email to us than with a chargeback.