Shopping Terms and Conditions

Return Policy:

If you are not satisfied with your order for any reason, you may return it for a refund within 30 days of receipt.

Before returning, you must first obtain a return authorization within 30 days of delivery.

Please call 800-640-2033 to obtain a return authorization number.

Shipping, Handling, and Warehouse Rush cost are non-refundable. If you received Free Shipping, the amount of the actual shipping cost the carrier charged us, will be deducted from your return.

  • We will include a return label with the correct item if we ship the wrong item.
  • We will include a return label with the replacement item if you receive a damaged or defective item.

In many cases, the amount we charge you for shipping is less than the actual cost we pay to the carrier. With returns, we will deduct the actual cost of shipping before issuing a refund.

Items must be returned in the condition in which they arrived and in their original packaging.

Shipping and handling charges apply to all orders unless otherwise specified.

  • Free (10-12 Days) - Minimum $100 Eligible
  • Standard (5-10 Days)
  • Express (3-5 Days)
  • Second Day Air (2-3 Days)
  • Next Day Air (1-2 Days)

All delivery dates are estimates and not guaranteed. If you need a guaranteed delivery date, please place the order by calling 800-523-0510.

International Orders:

All prices are listed in US Dollars unless otherwise indicated.

Orders over $500 USD must be paid by bank transfer. When checking out, please select "Bank Transfer" as your payment method. We will contact you within 1-2 days with details.

Without limiting the foregoing, RainVac makes no warranty that customs or duty fees will not be collected by your country.

All electric parts and motors are rated at 110 volts unless otherwise stated. Be sure to understand your countries voltage before you purchase.

Payment Methods:

We accept the following methods of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (As of December 1st, 2019 PayPal now charges a 3% fee on refunds. Please call PayPal to complain about this fee.)
  • Bill Me Later / PayPal Credit (Financing)
  • Personal Check / Money Order
  • Bank Transfer