Website Privacy and Terms of Use

1. Introduction

This Privacy Policy explains how RainVac, LLC ("we", "our", or "us") collects, uses, and protects your personal information when you visit rainvac.com. By using our site, you agree to the practices described here.

2. Information We Collect

Automatically Collected Information: We collect technical details like your IP address, browser type, operating system, pages visited, and the date/time of visit to manage and secure the site. We do not identify individual users unless required by law.

Cookies: We use cookies to remember session details and preferences. You can disable cookies in your browser settings.

Google Analytics: We use Google Analytics on our public shopping pages to count visits and the orders that come from them. It is not used on our checkout steps, account pages, pay links or in the RainVac app. When an order is completed, Google Analytics receives only the order number and total; we do not send it your name, address, phone number, email or payment details. Google may collect technical details such as your IP address and device through its own tag, under Google's privacy policy.

Personal Information: If you voluntarily provide personal information (e.g., via forms or email), we use it only to respond to your request. Email is not fully secure — avoid sending sensitive information like Social Security or credit card numbers via email.

Mobile Information: We collect mobile information, including phone numbers, solely for SMS registration and support purposes. This information will not be shared or used for marketing purposes under any circumstances.

Children’s Information: We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal data from children under 13 without parental consent.

3. SMS Messages & Consent

Our subscribers consent to receive SMS messages either verbally or by sending a direct message from a support number listed on our contact page. SMS communication is used only to provide real-time support and assistance related to your request.

Once the support interaction is complete, we do not reinitiate contact. You may opt out of SMS at any time by notifying us or following the opt-out instructions provided in the messages.

Contact: For any questions or to reach the message sender, please use the contact information provided on this website.

4. How We Use Your Information

• Respond to your requests
• Improve our website
• Ensure site security

We do not use your information for marketing, to create profiles, or to share data with private organizations. We only share data if required by law.

5. Data Sharing & Protection

Data Sharing: Your data will not be transferred to external organizations under any circumstances. We have strict policies and technical measures in place to prevent unauthorized sharing of your information.

6. Opt-Out

If you want to remove your information or stop future communications, contact us at the address below.

7. Security

We use standard security measures to protect our systems and monitor activity to prevent unauthorized access. By using this website, you consent to this monitoring.

8. Third-Party Links

Our site may link to other websites. We do not control their privacy practices and are not responsible for their content or policies.

9. Policy Updates

We may update this policy from time to time. The latest version will always be posted here.

RainVac iPhone App

This section applies if you use the RainVac app for iPhone. Everything else in this policy also applies to the app.

Account and orders. You use the same RainVac account, orders, saved addresses and payment methods as on rainvac.com. Card payments are handled by our payment processors; the app does not store your full card number.

Sign in with Apple. You can sign in with Apple. We receive the name and email address you choose to share with us, or Apple's private relay address if you choose to hide your email.

Notifications. If you allow notifications, we store a device identifier and the token Apple gives us for your phone, and we use them to send order updates (shipped, out for delivery, delivered, delivery problem). You can turn each kind off in the app or turn all notifications off in iPhone Settings. By default, notifications that would arrive between 9 pm and 8 am your local time are held until the morning. We keep a list of the notifications we sent so we can show your recent notifications in the app and look into delivery problems.

Scanner (camera and photos). If you use the scanner, the photo you take or choose is sent to us and to our AI service provider to identify the model or part. By default we delete the photo as soon as the result is returned and keep only a record of the result (what was identified and how confident the match was), not the photo. The scanner is limited to a few scans per hour and per day.

Help and callback requests. If you ask for a callback, we use the name, phone number, optional email and message you enter to call or email you back, and we keep that request in our support records like any other message to us.

Diagnostics. If you tap "App diagnostics", or the scanner fails, the app can send us a short technical report (app version, iPhone software version, which app features are available, and error text) so we can fix the problem. It does not include your photos or payment details.

Tracking. The app does not track you across other companies' apps or websites and does not include advertising or analytics software from other companies.

Text alerts. If you turn on "Text alerts" in My Account, we use the mobile phone number on your account to text you when your orders ship. To make sure the phone is yours, we first text that number a one-time code, and alerts only turn on after you enter it. We keep a record of when you turned alerts on or off, the wording you saw, and the device you used. You can reply STOP to any text, or turn alerts off in My Account, at any time. Message and data rates may apply.

Deleting your account. In the app, sign in, open Account, and choose "Delete my account". We then remove your name, email, phone, saved addresses, wishlist, saved cart and sign-in links, and sign your phone out. We keep order records, including the shipping address on each order, because we need them for tax, returns, chargebacks and legal requirements.

Questions. For questions about the app and your data, call 301-791-9669 or visit https://www.rainvac.com/contact.

Contact Information

RainVac, LLC
920 W. Washington St., Hagerstown, MD 21740, USA
Phone: +1 301-791-9669